Engagement and consultation
We are committed to ensuring that our delivery of engagement and consultation meets the needs of our local population. Our Patient Engagement and Experience Strategy sets out the CCG’s principles for engagement and consultation, our approach to working with local people and the process we will follow. Our strategy for 2019 – 2020 is in development and will be published once available. Our Engagement and Patient Experience Action Plan describes how we will implement the strategy.
When planning or buying local health services, we must take the views of local people, patients and carers, as well as the people who represent them into account.
Engagement is the act of gathering views in order to understand a view of something. It is usually part of a listening exercise about a service. Each year, we run a number of activities designed to encourage local people to have their say about future health services.
Engagement describes the continuing and ongoing process of developing relationships and partnerships, so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.
We are working hard to include people in the shaping of local health services. We want to do this because it helps us to make sure we are improving our services in ways that meet your needs. It is really important for us to hear people’s comments, ideas and suggestions about ways in which we can make services better.
Consultation is the formal process and takes place after an engagement. Formal consultation describes the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.
Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact.
The outcome of a formal consultation must be reported to the Governing Body in public, along with the feedback received. The CCG must be able to demonstrate views have been taken into account as part of any recommendations and/or decision making.
See the lists on the right for more details about current engagement and consultation activities.
We are doing some further follow up work to our ‘Week in A&E’ engagement.
Click here for details about the CCG’s past engagement and consultation activity, and what we have done with what you have told us.
Annual Statement of Involvement
Every year we produce a report on all our engagement and consultation activity. The Annual Statement of Involvement is received at our Annual AGM. The statement provides information on all the local work we have delivered over the past year. More information here.
The Calderdale, Kirklees, Wakefield and Barnsley TCP plans focus on developing quality community services with crisis response teams to support people with a learning disability and/or autism. More information here.
We need your views on …
The Nook Group Practice
We are carrying out a six week engagement process with patients who were registered with Clifton House and Nook surgeries (Dr Ahmad’s practice) and are now registered with Oaklands Health Centre at The Nook Surgery at Salendine Nook or Slaithwaite Health Centre. This is known as The Nook Group Practice.
Last year we had to look for a suitable alternative for GP services when Dr Ahmad told us he would stop providing GP services at The Nook Surgery and Clifton House Practice. We chose Oaklands Health Centre to do this on a temporary basis.
We want to know what patients registered with this practice think about GP services in the area. This information will help us to plan the future of GP services locally.
The survey closed Monday 8 April.
Please read our frequently asked questions.
If you have any further questions or concerns you can contact the Patient Advice and Liaison Services (PALS). PALS provide information and advice about the services paid for by the CCG. They can also provide you with advice if you want to make a comment or complaint.
You can contact PALS on 01484 464 222 or firstname.lastname@example.org