Engagement and consultation

We are committed to ensuring that our delivery of engagement and consultation meets the needs of our local population. Our Patient Engagement and Experience Strategy sets out the CCG’s principles for engagement and consultation, our approach to working with local people and the process we will follow.

When planning or buying local health services, we must take the views of local people, patients and carers, as well as the people who represent them into account.


Engagement is the act of gathering views in order to understand a view of something. It is usually part of a listening exercise about a service. Each year, we run a number of activities designed to encourage local people to have their say about future health services.

Engagement describes the continuing and ongoing process of developing relationships and partnerships, so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.

We are working hard to include people in the shaping of local health services. We want to do this because it helps us to make sure we are improving our services in ways that meet your needs. It is really important for us to hear people’s comments, ideas and suggestions about ways in which we can make services better.


Consultation is the formal process and takes place after an engagement. Formal consultation describes the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact.

The outcome of a formal consultation must be reported to the Governing Body in public, along with the feedback received. The CCG must be able to demonstrate views have been taken into account as part of any recommendations and/or decision making.


See the lists on the right for more details about specific engagement and consultation activities.

Projects planned for 2017/18

  • Care Closer to Home: Locala podiatry formal consultation.
  • Finance and Recovery: Greater Huddersfield CCG will continue to engage people as part of ‘Talk Health’.
  • West Yorkshire and Harrogate Sustainability and Transformation Programme (STP): There will be further engagement and possible formal consultation on Stroke services.
  • Right Care, Right Time, Right Place: Travel and Transport Working Group and Reference Group
  • Care Homes: Engagement to identify how GP services can best support care homes will continue throughout 2017.
  • MSK musculoskeletal services: We will be looking at how we can manage services such as pain management.
  • Primary Care: access to primary care, improvements to primary care estates.

Governing Body Meetings

It is important to us that we are open and transparent in the way that we conduct business and so we hold a number of our Governing Body meetings in public. We would like to welcome you to come along and observe and listen to the discussions and to see how decisions are made by the Governing Body members.

Members of the public are invited to submit questions on any subject relating to matters on the Governing Body meeting agenda. Questions need to be received by the CCG’s Governance Lead by 5pm two days before the meeting. Questions should be sent in writing to the Governance Lead at:

NHS Greater Huddersfield CCG
Bradley Business Park
Dyson Wood Way
Huddersfield HD2 1GZ

Questions can also be submitted via email to: Contactus@greaterhuddersfieldccg.nhs.uk

We put details (date, time and venue) of Governing Body meetings on the events section of this website (see the top menu) and we post details on social media about a week before the meeting. For further information about Governing Body members, meetings, papers and agendas please click on the Governing Body tab at the top of this page.


The Calderdale, Kirklees, Wakefield and Barnsley TCP plans focus on developing quality community services with crisis response teams to support people with a learning disability and/or autism. More information here.

Annual Statement of Involvement

Every year we produce a report on all our engagement and consultation activity. The Annual Statement of Involvement is received at our Annual AGM. The statement provides information on all the local work we have delivered over the past year. More information here.

Ongoing engagement and consultation

Westbourne Surgery wants to know your views

Westbourne Surgery believes that a move to better premises in the local area will improve services for both patients and practice staff. The current building is no longer suitable and there are a number of problems.

The practice is asking its patients for their views so these can be taken into account when new premises are considered.

Visit the practice’s website here for more details and to access the online survey.

Tell us what you think about intermediate care

NHS North Kirklees and NHS Greater Huddersfield CCGs are working with Kirklees Council to improve local intermediate care services.

Intermediate care services provide anyone aged 18 or over with personal care and help with daily activities and other practical tasks for a short period of time, usually for up to six weeks. The services are provided by a team of health and social care professionals such as nurses, care staff and therapists.

To help develop local intermediate care and move it forward, the CCGs and the council are asking patients across Kirklees what they think about the service and how it can be made even better. The aim is to achieve the best possible intermediate care that is effective, accessible and affordable to ensure there is a sustainable service for the years to come.

The survey can be accessed online here and the final day for completion is 3 September 2018.

If you would prefer to complete a paper copy of the survey, or if you’d like it in a different format (such as large print) please email Amanjot Aujla or ring on: 01924 504938

Cancer Recovery Package Patient Survey

Are you a cancer patient who has received treatment in West Yorkshire and Harrogate?

If you are then we would like to ask for your views.

Our West Yorkshire and Harrogate Cancer Alliance is keen to find out patients’ experiences of being offered any of the different parts of the ‘Recovery Package’, which means that the support you get is built around you and your own needs.

New national cancer guidance says that all people diagnosed with cancer should have access to the ‘Recovery Package’ by 2020. We want to know which parts you were offered, what was useful and beneficial and any thoughts you have on how we could improve.

The survey can be completed online here, or contact Helen Jones on: 01924 317560 if you would like the survey in a different format.

Please complete the survey by 14 September 2018. Your comments and suggestions will help us continue to make improvements that will benefit people affected by cancer across West Yorkshire and Harrogate.

Talk health Kirklees

Talk health Kirklees is an open and honest conversation about the future of local healthcare. Find out more here.

Past engagement activities and reports of findings



Pain management engagement – report of findings

The purpose of this report is to present the findings from the recent engagement activity for pain management services. This report describes the background to the engagement, the process followed to deliver the engagement and the findings.


Online consultations – an alternative way to have a consultation from your GP

NHS England is supporting GP practices to offer their patients alternative ways to have a consultation with a GP, or other practice-based health professional, online rather than waiting for the next available appointment to attend in person. They asked for people’s thoughts about this idea, to help improve the service and increase the availability and use of online consultations. The survey closed on Friday 15 June 2018 but you can find out more about the programme on the NHS England website.


Survey on the pre-pregnancy period

The survey was developed as part of joint working between Calderdale and Kirklees Councils along with local NHS organisations. It asked respondents if they had accessed or received any information in relation to pre-pregnancy health. The survey closed on Thursday 31 May 2018.


NHS Diabetes Prevention Programme

The NHS Diabetes Prevention Programme, which helps people at high risk of getting Type 2 diabetes to become healthier and avoid the condition, will be renewed in March 2019 and the programme team asked for views on plans to make it even more accessible. The consultation closed on 25 May 2018.


Wheelchair services

NHS Greater Huddersfield, NHS North Kirklees and NHS Calderdale CCGs hosted an event on 11 May to share what people have already told us about wheelchair services, to look at the Report of Findings and make sure we have not missed anything.


Colne Valley Group Practice Patient Consultation

Colne Valley Group Practice consulted with its patients on the potential move of Croft House Surgery to Globe Mills in Slaithwaite. The consultation ended on Wednesday 4 April 2018. Please see the Consultation Plan for full details.


Consultation on reducing prescribing of over-the-counter medicines

NHS England carried out a public consultation on reducing prescribing of over-the-counter medicines for a number of minor, short-term health concerns. In the year prior to June 2017, the NHS spent approximately £569 million on prescriptions for medicines which can be purchased over the counter from a pharmacy and other outlets such as supermarkets. The consultation opened on 20 Dec 2017 and closed on 14 Mar 2018. You can read the consultation document here.


Survey about the safe care for adults with complex health needs

This survey for the National Institute of Health Research Imperial Patient Safety Translational Research Centre was about the safe care for adults with complex health needs. The survey closed on 16 February 2018.


Survey about raising concerns and making complaints about health, social care or education

This NHS England survey about raising concerns and making complaints about health, social care or education closed on 31 January 2018.


Improving Access to General Practice

Additional funding to increase the number of routine and urgent appointments

NHS England has committed additional £500 million to enable CCGs to commission and fund additional GP capacity across England.

To support the development of this service, NHS North Kirklees CCG and NHS Greater Huddersfield CCG undertook a survey among patients asking a number of important questions, this included questions around; timing and location of appointments, the types of clinicians patients would want to see; and what is important to the local population.

The survey ran from 25 September to 6 November 2017 with 1,969 surveys completed and 1,375 of these identifying themselves as living within Greater Huddersfield. This has provided a wealth of information to help ensure the service meets the needs of Greater Huddersfield patients and this Extended Access Final Engagement Report provides further details on the findings from the survey.

We would like to thank everyone who took the time to promote, support and complete the survey. The results of the survey are now being considered as the service develops. It is due to go live at the end of March 2018.


NHS England prescribing consultation

NHS England partnered with NHS Clinical Commissioners to support CCGs in ensuring that they can use their prescribing resources effectively and deliver best patient outcomes from the medicines that their local population uses. This consultation closed on 21 October 2017 – more details about the consultation on the NHS England website.


Podiatry consultation

The public consultation about possible changes to podiatry services in Kirklees ended on 11 August 2017. As the provider of these services, Locala Community Partnerships delivered the consultation. Visit Locala’s website here to find out more. Locala has produced this Report of Findings from the podiatry consultation.


West Yorkshire and Harrogate Stroke Services

Engagement report detailing the findings from the West Yorkshire and Harrogate Stroke Services initial conversations.