NHS Continuing Healthcare

COVID-19 Update: Continuing Healthcare (CHC) Processes for NHS North Kirklees Clinical Commissioning Group (CCG) and NHS Greater Huddersfield CCG

This section will explain how the CCGs are working to start to deliver NHS Continuing Healthcare services again. Please see below for more information on what Continuing Healthcare is and how it is determined.

As you may be aware, the delivery of a number of NHS services changed during the Covid-19 pandemic so that all services could focus on providing care on the front lines. NHS Continuing Healthcare (CHC) was affected by the changes. This meant that we were unable to deliver our service in the usual way, however we worked closely with Kirklees Council and other partners to ensure that these changes affected the Kirklees population as little as possible.  We would like to thank you all for your patience and understanding during this time.

Since 1 September 2020, we have been working to re-introduce CHC processes. We are now contacting the individuals who will be affected by the restart of the service. This includes:

  • Any individuals who are already eligible for NHS CHC funding (either fully or partially). We will be in contact with you and/or your representative to discuss a routine review (if  one is needed). If we have maintained contact with you between 19 March and 31 August 2020, a review might not be required but we will confirm this with you.
  • Anyone who has been referred to us between 19 March and 31 August 2020 as a new referral to the team. We will contact you to arrange this assessment directly with you and/or your representative.
  • Anyone who has been referred to us since 1 September 2020 – referrals will be sent to us by named professionals and you and/or your representative will be made aware if the referral is made.
  • Anyone else whose assessment or review was postponed due to COVID-19 – we will contact you and/or your representative to discuss and arrange.

Even though changes have been made to the way we now work due to COVID-19, we want to assure you that patient-focused care is still our priority. We will involve and update you and/or your representative throughout the process and will not make any changes to current funding arrangements without alternative arrangements being made.

As a consequence of COVID-19, we will not be meeting face to face to do assessments and will utilise technology (such as video calls) wherever possible.

We cannot give a timescale for when individual reviews will be completed. However, we will aim to contact you and/or your representative and complete the assessment or review by 31 March 2021. Thank you in advance for your support and cooperation as we contact you to make arrangements.

Some individuals have placements or packages of care that are being funded by COVID-19 money from the government, as explained below:

  • Scheme One COVID-19 Funds
  • Funding would have commenced between 19 March 2020 and 31 August
  • The Government agreed to fully fund the cost of new or extended out-of-hospital health and social care support packages for people being discharged from hospital or who would otherwise be admitted into it.
  • Scheme Two COVID-19 Funds
  • Funding would have commenced after 31 August 2020
  • The Government has agreed to provide additional funding to help cover the cost of post-hospital discharge recovery, support services, rehabilitation and reablement care in addition to what was provided prior to admission to hospital, for up to a maximum of six weeks following discharge from hospital.

Whilst this funding is covering all or some of your needs at the moment, this is not NHS Continuing Healthcare and does not mean that you are eligible to NHS Continuing Healthcare to meet your long term care needs. If you are identified as requiring a CHC assessment, this will be discussed with you and/or your representative and arrangements to assess you will be made. If you are part of scheme two and need full consideration of your eligibility for NHS CHC, we will endeavor to complete your assessment within the six weeks that you are funded following hospital discharge.

If you have any questions or require any support from the team please contact: nkccg.continuinghealthcare@nhs.net or 07535003191

NHS Greater Huddersfield CCG acknowledges its responsibility to clearly identify our statutory powers and duties in relation to the commissioning of NHS Continuing Healthcare for patients, and demonstrate adherence with these responsibilities.

What is NHS Continuing Healthcare?

‘Continuing care’ means care provided over an extended period of time, to a person aged 18 or over, to meet physical or mental health needs that have arisen as a result of disability, accident or illness.

‘NHS Continuing Healthcare’ (CHC) means a package of continuing care that is arranged and funded solely by the NHS as part of the duty to provide healthcare services currently under section 3(1)(e) of the National Health Service Act 2006. It applies where the individual is assessed as having a primary health need.

Where an individual qualifies for CHC the NHS funds and delivers both health and social care services to the patient.

Find out more via NHS England here.


Revised National Framework

The National Framework for NHS Continuing Healthcare and NHS Funded-Nursing Care has recently been revised. For the updated framework and associated tools (for example the NHS Continuing Healthcare Checklist or Decision Support Tool) please visit the Department of Health and Social Care website .


Public Information

NHS Continuing Healthcare and NHS-funded Nursing Care

Public Guidance: NHS Continuing Healthcare and NHS-funded Nursing Care


Easy Read Guide

This book is about money from the NHS to pay for help and care. This is called NHS Continuing Healthcare.

  • What is NHS Continuing Healthcare?
  • Who can get NHS Continuing Healthcare?
  • Who will help you find out about NHS Continuing Healthcare?

Download document PDF (3.5 MB)


Primary health need

To be eligible for CHC the individual must be assessed as having a ‘primary health need’. The eligibility criteria used to determine a ‘primary health need’ considers the nature, complexity, intensity and unpredictability of the care needs. However, complex, social care needs only will not amount to a primary healthcare need.

Case law has confirmed that it is unlikely that an individual will have a primary health need unless their needs predominantly require the provision of services which can properly be described as ‘healthcare services’ as opposed to social services.

The emphasis is ‘need’ rather than ‘condition’ focused. It does not necessarily follow that the mere presence of a healthcare need means that the individual is entitled to CHC. The healthcare need must be a primary need balanced against the need for social care.


Use of the Decision Support Tool (DST)

The decision making process to be followed is set out in the Directions (which it is a legal requirement to follow); however the Framework and DST provide additional guidance. The Continuing  Healthcare Team will arrange for an assessment by a multi-disciplinary team, and the DST will be completed and used to inform the decision about whether the individual has a primary healthcare need.

Where possible the individual and/or their representative should be present when the DST is completed. Where there is a disagreement about which score to recommend, the higher should be recommended and the disagreement should be noted on the DST.

The DST states that there should be a clear recommendation for eligibility for CHC where:

A level of priority need is shown (where this applies), or

The need in two or more care domains is assessed to be severe

The DST states that there can be an indication of eligibility for CHC where:

One domain is recorded as severe with needs in a number of other domains, or

There are a number of domains with high or moderate needs

It is important to bear in mind that although the DST supports the process of determining eligibility, it cannot directly determine eligibility and the exercise of professional judgment is necessary in all cases.


Fast track pathway tool

If an ‘appropriate clinician’ is of the opinion that a person has a primary health need arising from a rapidly deteriorating condition that is entering a terminal phase, the Fast Track Pathway Tool will require the CCG to determine that the individual is eligible for CHC until a full assessment is completed using the DST.


Packages of care

There is a large amount of discretion in terms of how CHC services can lawfully be provided. Difficult judgments have to be made as to how a limited budget can be best allocated to the maximum advantage of the greatest number of people.

It is perfectly legal to take resources based rationing decisions as to what services can be offered to an individual. There is no legal requirement that every healthcare or social need of an individual must be fulfilled. 


Retrospective applications

Sometimes patients feel that they would have been eligible for CHC funding in the past but did not receive an assessment.  For the period 01/04/2004-31/03/2012, the deadlines for submitting a retrospective application have passed.

For the period 01/04/2012 to the present time, patients can write to NHS North Kirklees CCG Continuing  Healthcare Team, advising re the period of possible eligibility, providing an account of the reasons for eligibility, and the team will consider the application on the basis of the guidance available at the time of application. Anyone applying on behalf of someone else will need to have ‘Lasting Power of Attorney’ registered with the Court of Protection and provide the CHC team with the original document:  this will be photocopied and returned to you. 


Claims and Redress

NHS England has now published the refreshed NHS Continuing Healthcare Redress Guidance for clinical commissioning groups (CCGs), to be used when considering NHS Continuing Healthcare redress payments for individuals.

The document has been updated to reflect the ‘Principles for Remedy’ from the Parliamentary and Health Service Ombudsman for all public bodies. It maintains the principles of fairness to ensure that individuals are returned to the financial position that they should have been had they later been found eligible for continuing healthcare, whilst ensuring nobody makes financial gain from the public purse. CCGs will continue to consider the specific circumstances of each individual case when determining the appropriate level of redress.

You can find more information and the new guidance from NHS England here


Children’s Continuing Care

Continuing Healthcare relates to individuals over the age of 18 only, however, arrangements to prepare the child for adulthood in relation to their eligibility for NHS Continuing Healthcare will need to begin before the 18th birthday. Continuing care for children is available but is based on different criteria than CHC for adults and arranged in a different way.  (For example, the way in which the child receives their education has to be included).


Personal health budgets

More detailed information about personal health budgets can be found here

Since 1 April 2014, all service users in receipt of domiciliary care (delivery of personal care and support services to individuals in their own homes) who receive NHS continuing healthcare in North Kirklees are eligible to ask for a personal health budget.

Find out more:



What are the contact details for CHC applications or to talk to someone about eligibility for NHS Continuing Healthcare?

Continuing Healthcare Team
2nd Floor
Norwich Union House
Market Street

Tel: 01924 504961

Email: nkccg.continuinghealthcare@nhs.net